WELCOME....... to PuRwaterfilter.com. We pride ourselves in offering EVERY PuR product available from P&G and strive to always have each item in stock and ready for immediate shipment! We back this selection up with superior customer service and friendly expert help. Our goal is 100% customer satisfaction and we hope you will return again. Please let us know if there is anything we can do to improve your shopping experience. MANUFACTURER SERVICE & SUPPORT For any Product Performance Problems, Replacement or Broken Parts, Warranty Claims, or Technical Support: Phone: (800) 787-5463 Weekdays 8am-4pm CST Online Support: Click Here 24 hours a day, 7 days a week. P&G General Comsumer Relations 4711 Young St Toronto, ON M2N 6K8 SHIPPING AND ORDER SUPPORT (877) 655-6100 Weekdays 8am-5pm PST SHIPPING Orders are processed within 72 hours and ship by FedEx (Cannot ship to P.O. Boxes.) Canada Orders: Unfortunately we are no longer able to ship to Canada. We can ship to military bases, but we are unable to track or expedite these orders. Please enter AP, AE, AA, or FP in the state field as appropriate. $10.95 s/h Free Shipping offer applies to online orders $100 and over being shipped via FedEx Ground. Does not apply to orders being shipped to Alaska, Hawaii or military bases associated with AP, AE, AA, or FP. RETURN POLICY A re-stocking fee of 25% will apply to all returns and customer must call (877) 655-6100 [Toll Free] for an RMA number within 30 days of your purchase. Your RMA number must be clearly marked on the outside of your package or your return will not be accepted. Due to the nature of water filtration, exchanges and refunds are only available on orders in which the product packaging has not been opened. Exchanges and refunds exclude the Shipping Fees, and it is the customer’s responsibility for returning the product upon receiving approval. TAX The appropriate sales tax will be added to all orders shipped within California, but will not show on your web order. ADDRESS PurWaterFilter.Com PO Box 340 200 American Way Windsor, CA 95492 pursales@purwaterfilter.com Don't forget to visit our our sister sites: Pedal Cars | Rhino Fittings